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Frequently Asked Questions
You can contact us if no answer found.
How long have you been?
We started service since 2006
Do you offer refund?
We offer refund for orders within 24 hours
Do you have free service?
We don't offer free service, but there is trial service with very low price.
Does service setup instantly?
Service setup instantly after payment online. Manual setup if pay by bank transfer
Which payment do you accept
We accept PayPal, Visa/MasterCard, Bitcoin as well as Alipay, WeChatPay and China UnionPay
You can contact us for discount if you have large demands
Any other services?
We also offer customize vpn services and servers in HK/TW
How to contact you?
You can get us by email and online tickets
Please verify you are using the correct VPN server address, and try again after update your network DNS servers to 22.214.171.124 and 126.96.36.199。
It usually caused by the ISP restriction, please try switch to L2TP instead then.
Please verify your username and password, password is case sensitive, and don't support space. If PPTP blocked, this error would happen too.
Please update your encryption option to MS-CHAP V2
Start IPSec Service in control panel if you are using WindowsXP
If this error happened when L2TP, then your network may have restriction against it, please try other solutions.
Important services disabled, please refer follow link to fix it.
Can't open website after online
It usually caused by DNS hijack, you can try update local network DNS servers to 188.8.131.52. Try check option "Send all traffic via VPN" if you are using MacOS
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