Frequently Asked Questions


You can contact us if no answer found.


We started service since 2006
We offer refund for orders within 24 hours
We don't offer free service, but there is trial service with very low price.
Service setup instantly after payment online. Manual setup if pay by bank transfer
We accept PayPal, Visa/MasterCard, Bitcoin as well as Alipay, WeChatPay and China UnionPay
You can contact us for discount if you have large demands
We also offer customize vpn services and servers in HK/TW
You can get us by email and online tickets

VPN Problem

Please verify you are using the correct VPN server address, and try again after update your network DNS servers to and。Detail
It usually caused by the ISP restriction, please try switch to L2TP instead then.
Please verify your username and password, password is case sensitive, and don't support space. If PPTP blocked, this error would happen too.
Please update your encryption option to MS-CHAP V2
Start IPSec Service in control panel if you are using WindowsXP
If this error happened when L2TP, then your network may have restriction against it, please try other solutions.
Important services disabled, please refer follow link to fix it.Detail
It usually caused by DNS hijack, you can try update local network DNS servers to Try check option "Send all traffic via VPN" if you are using MacOS